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| WHO said cookie? |
| Where's COOKIES? |
| Time to eat? |
| Got treats? |
| Owner / Operator Patricia A. Martineau answers your frequently asked questions Grooming FAQ's Q. "Why can't you just give me a set time when my pet will be finished"? A. It is our policy to call you when your pet is finished because pet grooming is not an exact science. Many variable come into play and every day is different. We allow 3-4 hours for each pet to include these variables (phone calls, difficult pets requiring 2 groomers, flea baths (pets who arrive with fleas are immediately given a flea bath regardless if another pet was here first), cleaning soiled kennels, rewashing pets who have soiled the kennel, extra brushing / de matting etc. Some pets are completed sooner, and in that case we'll just call you. Q. "I wanted to call you but you said you'd rather call me when my dog was done. Why"? A. We will not leave a pet on a grooming table or in the tub unattended for safety reasons. Every time the phone rings a pet's grooming must be stopped, the pet placed in a kennel, and then the phone can be answered. We'd prefer to just call you for this reason. Trust me, I LOVE to hear our phone ring but try to minimize interrupting a grooming whenever possible. Q. "I brush my dog every day and he still got a close trim because he was matted"? A. I'm sure you do brush your dog. However, if a dog is not brushed properly, matting will occur. When the brushing is complete a comb should glide effortlessly through the full thickness of the coat and right down to the skin. If a dog does not tolerate the brushing / de matting or if the matting is too close to the skin your pet will have to be clipped close. This is our policy because we love animals and refuse to hurt them or make them uncomfortable for vanity reasons. Q. "Why does my dog's haircut cost more than mine"?! A. The Top Ten Reasons Your Dog's Hair Cut Costs More than Yours: 10. Your hairdresser doesn't wash and clean your rear end. 9. You don't go for eight weeks without washing or brushing your hair. 8. Your hairdresser doesn't have to give you a sanitary trim. 7. Your hairdresser doesn't have to clean your ears. 6. Your hairdresser doesn't have to clean boogies from your eyes. 5. You sit still for your hairdresser. 4. Your haircut doesn't include a manicure or pedicure. 3. Your hairdresser only washes and cuts the hair on your head. 2. You don't bite or scratch your hairdresser (I hope not anyway). And the Number 1 reason your dog's haircut costs more than yours.... 1. The likelihood of you pooping or peeing while your hair is being cut is extremely slim! Q. "I called and got an appointment the same day last time, why couldn't you do it this time"? A. I strongly recommend booking your grooming appointments in advance. This keeps you on a regular grooming schedule and reduces the likelihood of a shorter trim due to matting. It's a gamble to call on the same day you would like your dog to be groomed, especially on a Saturday. If we have time we will gladly take you, if we don't we will gladly book you for our next available appointment. Pets taken in on a same day basis will be finished last. It is only fair to our clients who have a standing appointment. Q. "Do you use drying boxes"? A. No, it is my opinion that this method of drying is outdated and excessive. We do not use any methods of drying that are excessive in nature. Our facility is also very comfortably climate controlled. Q. "Do you use flea dips"? A. No. It is my opinion that flea dips are outdated and unsafe. External parasite control has come a long way in the past decade with spot on treatments such as Frontline, Advantix, etc. We do use flea and tick shampoos that we feel are safer and will kill the parasites currently on your pet. Boarding FAQ's Q. "Why may I have to bring my dog to meet you prior to booking"? A. I may have to meet with your dog prior to boarding here because we are a hands-on facility, not a traditional kennel. This means we are frequently taking your dog in and out of a kennel to walk it outside to relieve him/herself. We are making sure that your dog is able to be put into and taken out of a kennel as well as being able to be moved about the facility on lead. If these tasks aren't able to be accomplished with your dog we can not accept it for boarding. If this is the case, no worries, I can refer you to a more traditional facility that may be able to accommodate you. Dogs who have been boarded in the past with positive results, or dogs that have been crate trained at home will NOT need to be evaluated. Q. "You know my dog because he is a grooming client, so can't I just drop him off without filling out paperwork"? Q. No. Although we certainly may know your dog in a grooming setting there is a lot more involved in boarding him. The Boarding Registration Form includes feeding times, questions concerning behavior, and medical history. Our forms are designed so that we have the answers to questions BEFORE and not AFTER the fact. Being informed in the beginning means a safer and happier stay for your dog and our staff. Q. "Do you do in-home pet sitting"? A. No. The way our boarding is done in our facility is as close to being at your home, without actually being at your home. Please do yourself a favor and do you homework before allowing someone into your home. Q. "Why do I have to give a 50% nonrefundable deposit before I am considered booked"? A. We have only a limited number of rooms or kennels available. Our boarding has become such a success that when we are booked and someone cancels, somebody who wanted to book is going without. If we can't fill your appointment then WE are going without. |
